The Carolina Opry Theater
FAQs
Frequently Asked Questions
General Info
What time should I arrive at the theater?
For The Carolina Opry Show, Time Warp and The Carolina Opry Christmas Special, we typically have a pre-show that begins about 15 minutes prior to show-time. For these shows, it is generally a safe target to arrive 30 to 45 minutes prior to the show time. For Myrtle Beach Performing Art Series events, we recommend arriving at least 1 hour prior to the stated showtime. As these are not Calvin Gilmore productions, we do not have specific control over the start and finish time of these shows.
What happens if I arrive late?
If you arrive after the curtain has gone up, you will be seated at the manager’s discretion and the specific seats you reserved may no longer be available. Some numbers in our show use very dim lighting and special effects and you may have to wait until these numbers are over to be seated, for everyone’s safety.
Is there a dress code at the theater?
We see everything from casual to dress. Some patrons are more comfortable in shorts and flip flops and others like to dress up a little for date night!
Are any of your shows appropriate for children?
All Calvin Gilmore productions are appropriate and fun for all ages! With our shows you don’t have to choose between a kids activity that is a little cheesy for mom and dad, and a high quality “grown up” experience that is boring for the kids – our shows are some of the best quality you will find in the country and designed for the whole family! Myrtle Beach Performing Art Series Events are third party productions hosted here at the theater, we cannot guarantee that all material will be appropriate for all ages as we have no control over the artist performing.
Can I take photos or video during the show?
Still photography is permitted in all Calvin Gilmore Productions, however video recording is prohibited. Photo permissions for Myrtle Beach Performing Art Series Special Events are at the discretion of each performer and may vary for each event, listen for the announcement at the start of each performance. Video is prohibited at all special events unless otherwise stated before the performance. The Carolina Opry Theater does not control the regulation of cell phone, audio or video recording device during these performances.
Do you allow smoking?
The Carolina Opry Theater is a smoke-free facility. Outdoor smoking areas have been designated for your convenience.
Where are you located?
We are located at 8901 North Kings Highway right next to Dolly Parton’s Pirates Voyage.
Click here for a map
How do I buy a gift certificate?
Gift Certificates may be purchased by contacting our call center at (800) 843-6779 or at the theater box office during normal operating hours.
Does the theater guarantee a particular cast member's performance in a Calvin Gilmore Production?
We cannot guarantee any particular cast member's performance in any Calvin Gilmore Production. From time to time, there may be unavoidable last-minute changes in casting due to unforeseen circumstances such as illness or injury.
Do you have dinner or snacks at the theater?
This is not a dinner show. Popcorn, candy, soft drinks, beer and wine are available for purchase and are allowed inside the auditorium. No outside food or beverages are allowed.
Ticketing
Where can I find out more about ticket pricing and book my seats online?
I’m having trouble ordering tickets online – what should I do?
Give us a call at 800-843-6779 and a ticketing agent would be delighted to assist you with finding the best seats available for your desired performance date!
I did not receive an email confirmation for my tickets. How can I tell if my order was processed?
Contact our call center at (800) 843-6779 and we will help verify your order.
Can you mail my tickets?
Yes, however there is a $5 fee and ticket mailing is only available for locations within the continental United States and Canada.
Once my purchase is confirmed can I make changes or get a refund?
Tickets purchased for all Calvin Gilmore Productions are non-refundable. However, we do offer a liberal transfer and rain check policy for guests that contact us no less than 48-hours prior to the performance and request changes to their order. Contact our call center at (800) 843-6779 for further details.
All ticket purchases for Myrtle Beach Performing Art Series Special Events are final. No refunds or transfers will be issued. No exceptions.
For security purposes, and to protect our customers from fraud, we require patrons attending a performance to be able to provide photo ID that matches with the name on the order. To make a change to an existing order we require definitive identification of the individual making the request. Therefore, to request a “name change” for an existing order a customer may make the request in person at the theater box office with appropriate photo ID, or make the request from the email address used when placing the order.
The objective of this policy is to protect all parties from internet resellers trying to scalp tickets. Scalping is bad for all involved; customers are over-charged and misled, which leads to unhappy patrons and long lines at the box office. The Carolina Opry Theater is not responsible for tickets purchased through resellers.
Why do you have to use reCAPTCHA?
Tickets.com, our 3rd party supplier of ticketing, is trying to protect you, our fans, from online computer programs or “bots.” It is just a way to make sure you are a human and not some malicious software.
Where do I pick up will call tickets?
Tickets held at Will Call can be picked up at The Carolina Opry Theater Box Office. The Box Office is located to the left as you enter the lobby from the front of the theater.
Do you offer discounted tickets?
For most Calvin Gilmore Productions, we offer various pricing tiers as well as special pricing for children. For Groups of 22+ we offer discounted rates. Please contact our Group Sales Department for pricing at 800-633-1508. And don’t forget that we offer tremendous savings via our Multi-Show Package and savings all year long with our Season Pass – check out our Deals Page for more information!
Is there a service charge added to the ticket price?
Service charges vary based on event and purchase channel.
What do I need to bring to the theater to pick up my tickets?
Photo ID may be required to verify identity of guest. Photo ID is required for tickets purchased on promotions including Season Pass tickets, Package tickets, and other reduced price programs.
Why does the credit card holder have to be present when tickets are collected?
Tickets purchased for all Calvin Gilmore Productions are non-refundable. However, we do offer a liberal transfer and rain check policy for guests that contact us no less than 48-hours prior to the performance and request changes to their order. Contact our call center at (800) 843-6779 for further details.
All ticket purchases for Myrtle Beach Performing Art Series Special Events are final. No refunds or transfers will be issued. No exceptions.
For security purposes, and to protect our customers from fraud, we require patrons attending a performance to be able to provide photo ID that matches with the name on the order. To make a change to an existing order we require definitive identification of the individual making the request. Therefore, to request a “name change” for an existing order a customer may make the request in person at the theater box office with appropriate photo ID, or make the request from the email address used when placing the order.
The objective of this policy is to protect all parties from internet resellers trying to scalp tickets. Scalping is bad for all involved; customers are over-charged and misled, which leads to unhappy patrons and long lines at the box office. The Carolina Opry Theater is not responsible for tickets purchased through resellers.
Do I need my confirmation number to retrieve my tickets?
Yes, the confirmation number is required to pick up tickets at the theater box office.
Special Needs Seating
Where are the best seats for those of us that need a little more leg room?
All of our rows have plenty of legroom – however, our tallest team members have tested the seats and here are their favorites: front row of section B, front row of sections E, F, and G, Row 10 of sections D and H.
Where are the best seats for guests who are a little smaller?
For guests who are a little smaller we suggest Sections A, B, and C. Our stage is only 3 ft. off the ground – so you will have a perfect view of the stage (without having to crane your neck) from any spot in those areas! We also have padded cushions if you need a little extra height to enjoy the show! Just ask an usher for assistance.
How do I book wheelchair seating and where is that located?
You can book wheelchair seating on-line but we strongly recommend that you call us at 1-800-843-6779 so that we can tell you about all of our additional options, like Wheelchair Transfer Disability aisle seats, and help you find the best seat for your needs (See below for more details on transfer seating).
What options do you have for customers that are able to transfer to theater seats?
All aisle seats on the ground floor are Disability Aisle Transfer seats. This means the seat arm raises completely out of the way and the customer can be transferred into our theater seat. Your mobility assistance device will be located in the auditorium as close to your seat as possible without blocking the entrance or exit of other guest, as defined by Code Enforcement. Call us we would be happy to explain more, 1-800-843-6779.
Do you have height restrictions to help ensure visibility of all customers?
Yes, In order to ensure the viewing capabilities of all guests, Calvin Gilmore Theater has a limit of 48″ height, from the theater floor to the top of the head of the seated guest. Any guest that in their sitting position is higher than 48″ may be asked to lower their seating height if possible or to relocate to another area of the theater that does not inhibit the view of other guests. We respectfully request guests to remove their hats.
What options do you have available for guest with a Hearing Impairment?
The Carolina Opry Theater offers audio clarification devices for guests with hearing disabilities. This service is free of charge. Hearing devices are available in the box office and offered on a first-come, first-served basis.