A: Most of our live events feature a pre-show. Generally it is a safe target to arrive between 45 minutes and 30 minutes prior to the show time.
A: If you arrive after the curtain has gone up, you will be seated at the manager’s discretion and the specific seats you reserved my no longer be available. Some numbers in our show use very dim lighting and special effects and you may have to wait until these numbers are over to be seated, for everyone’s safety.
A: We see everything from casual to dress. Some patrons are more comfortable in shorts and flip flops and others like to dress up a little for date night!
A: Yes, all of our shows are appropriate and fun for all ages! With our shows you don’t have to choose between a kids activity that is a little cheesy for mom and dad, and a high quality “grown up” experience that is boring for the kids – our shows are some of the best quality you will find in the country and designed for the whole family!
A: The Calvin Gilmore Theater is a smoke free facility. Outdoor smoking areas have been designated for your convenience.
A: Gift Certificates may be purchased by contacting our call center at (800) 843-6779 or at the theater box office during normal operating hours.
We cannot guarantee any particular cast member's performance in any of our shows. From time to time, there may be unavoidable last minute changes in casting due to unforeseen circumstances such as illness or injury.
A: The site works best with the latest versions of Internet Explorer, Google Chrome, or FireFox. At this time the online ticketing does not allow iPhone to be able to pick your exact seat, they will allow you to buy best available. If you would like additional assistance selecting the best tickets for your party, please consult our Seating FAQ page
A: Contact our call center at (800) 843-6779 and we will help verify your order. Call Center Standard Hours: 9am to 8pm M-Sat; 1pm to 6pm Sundays (seasonally).
A: Yes, however there is a $3 fee and ticket mailing is only available for locations within the continental United States and Canada.
A: Tickets purchased for Gilmore Entertainment events are non-refundable. However, we to offer a liberal transfer and rain check policy for guests that contact us well in advance of the performance and request changes to their order.
A: Tickets.com, our 3rd party supplier of ticketing, is trying to protect you, our fans, from online computer programs or “bots.” It is just a way to make sure you are a human and not some malicious software.
A: The theater box office is located to the left as you enter the lobby from the front of the theater.
A: Most of our performances offer pricing tiers for students and children. (See full list of pricing tiers here.) We also offer tremendous savings on multi-show packages, vacation packages and season passes. (Visit our Deals Page for more information on these.) We also offer General Admission ticketing for those willing to be a little more flexible. (Visit our General Admission page for more details.) We also offer discounted rates for groups of 22 or more. Please call our group sales department for pricing at 800-633-1508. (Photo ID is required for tickets purchased on promotions including Season Pass tickets, Package tickets, and other reduced price programs.)
A: Service charges vary based on event and purchase channel.
A: Photo ID may be required to verify identity of guest. Photo ID is required for tickets purchased on promotions including Season Pass tickets, Package tickets, and other reduced price programs.
The credit card holder must be present so we can verify identification and prevent potential fraud. No third party can collect tickets on behalf of someone else. If this may cause a problem with your booking please contact the theater directly at 843-913-4000.
A: The tracking number, or confirmation number, is not required to pick up tickets at the theater box office. However, sometimes it does speed up the process if you have it available.
A: We have installed new seating and all of our rows have been expanded in leg room by at least 11″ or more! (Well, all except section F, row 9.) Our tallest team members have tested the seats and here are their favorites: front row of section B, front row of sections E, F, and G, Row 10 of sections D and H.
A: For guests who are a little smaller we suggest Sections A, B, and C. With our new seating, the stage is even farther from the front row and low enough that you will have a perfect view and no seats in front of you.
A: Great news! All of our seating has been replaced with plush, wider seating with movable armrests! However, the roomiest seats are in B section, every seat in that section is at least 23 inches wide but most are 24″ wide. We further have Special Needs seating straight chairs that connect into bench style seating. We also have a Special Needs bench located in the back of D and H Sections.
A: You can book wheelchair seating on-line but we strongly recommend that you call us at 1-800-843-6779 so that we can tell you about all of our additional options, like Wheelchair Transfer Disability aisle seats, and help you find the best seat for your needs. (See below for more details on transfer seating.)
A: Here is one of the coolest features of our new seating! All aisle seats on the ground floor are Disability Aisle Transfer seats. This means the seat arm raises completely out of the way and the customer can be transferred into our theater seat. Your mobility assistance device will be located in the auditorium as close to your seat as possible without blocking the entrance or exit of other guest, as defined by Code Enforcement. Call us we would be happy to explain more, 1-800-843-6779.
A: Yes, In order to ensure the viewing capabilities of all guests, Calvin Gilmore Theater has a limit of 48″ height, from the theater floor to the top of the head of the seated guest. Any guest that in their sitting position is higher than 48″ may be asked to lower their seating height if possible or to relocate to another area of the theater that does not inhibit the view of other guests. We respectfully request guests to remove their hats – especially you cowboys!
A: No! Our theater has no poles or obstructions and all seats provide a clear view of the stage.
A: Calvin Gilmore Theater offers audio clarification devices for guests with hearing disabilities. This service is free of charge. Hearing devices are available in the box office and offered on a first-come, first-served basis.